Customer Advice And Support Worker - Middlesbrough in Middlesbrough

Full public brief

Customer Advice And Support Worker - Middlesbrough in Middlesbrough, United Kingdom. This temporary Social UK opportunity is being handled by Verovian Social for a local authority or social care client. Role focus - This role will be office based, working between Middlesbrough House and Fountains Court - Please note: this role requires a basic DBS either with the agency or dated within the last year - Middlesbrough Council has a dedicated team of homelessness, housing and domestic abuse professionals that can offer in-house multi-disciplinary support to people with a range of support needs - It is recognised that many service users will have a complex mix of issues and are likely to need help in a number of support areas - Working with a multi-disciplinary approach this team aims to react quickly to those needs, developing risk assessments and support plans to address those needs appropriately - The Front Door Team has responsibility for leading on initial triage and carrying out an assessment to determine urgency, ensuring incoming work is prioritised according to priority level, co-ordinating information gathering and responding to referrals and delivering short-term case oversight until the service user is assigned to another appropriate team or service for ongoing support - The team provides direct support to assist managers in Housing Solutions and Community Interventions with monitoring and reporting for statutory returns, performance monitoring and external funders to ensure services within Housing Solutions continue to provide financial assurances and can be responsive to changing needs or gaps in provision - The team will act as the central hub for responding to queries and requests for information from external agencies, including out-of-hours provision, with an ability to react to changes in service user circumstances Candidate profile - Relevant social care experience in a UK local authority, community, safeguarding or provider setting. - Right to work, professional references and role-specific compliance before placement. Pay and representation - Public rate shown: GBP 13.26/hr PAYE. - Verovian will confirm availability, compliance position, location fit and consent before any client submission. - Client identity and full submission details are handled through the recruiter-led process.