What this role is likely to suit
Customer Advice And Support Worker - Middlesbrough in Middlesbrough, United Kingdom. This temporary Social UK opportunity is being handled by Verovian Social for a local authority or social care client. The role is presented as a confidential client opportunity, so public details focus on professional fit rather than exposing employer information.
Full public brief
Customer Advice And Support Worker - Middlesbrough in Middlesbrough, United Kingdom. This temporary Social UK opportunity is being handled by Verovian Social for a local authority or social care client. Role focus - This role will be office based, working between Middlesbrough House and Fountains Court - PLEASE NOTE: the role requires an enhanced DBS against adults and children on the update service - We are looking for someone is is experienced working with Clients and has business admin skills and enhanced DBS for adults and children - Middlesbrough Council has a dedicated team of homelessness, housing and domestic abuse professionals that can offer in-house multi-disciplinary support to people with a range of support needs - It is recognised that many service users will have a complex mix of issues and are likely to need help in a number of support areas - Working with a multi-disciplinary approach this team aims to react quickly to those needs, developing risk assessments and support plans to address those needs appropriately - The Front Door Team has responsibility for leading on initial triage and carrying out an assessment to determine urgency, ensuring incoming work is prioritised according to priority level, co-ordinating information gathering and responding to referrals and delivering short-term case oversight until the service user is assigned to another appropriate team or service for ongoing support - The team provides direct support to assist managers in Housing Solutions and Community Interventions with monitoring and reporting for statutory returns, performance monitoring and external funders to ensure services within Housing Solutions continue to provide financial assurances and can be responsive to changing needs or gaps in provision Candidate profile - Relevant social care experience in a UK local authority, community, safeguarding or provider setting. - Right to work, professional references and role-specific compliance before placement. - Adult services, hospital discharge, assessment or community social care experience where relevant. Pay and representation - Public rate shown: GBP 13.26/hr PAYE. - Verovian will confirm availability, compliance position, location fit and consent before any client submission. - Client identity and full submission details are handled through the recruiter-led process.
Role scope
- Support safe, respectful social care delivery within the agreed scope.
- Work with teams, clients and stakeholders in a professional way.
- Protect records, consent and continuity.
What we will qualify with you
- Role scope, service setting and team context.
- Working pattern, location fit and compliance readiness.
- Pay package and client expectations before representation.
Candidate profile
- Relevant social care experience in a UK local authority,community,safeguarding or provider setting.,Right to work,professional references and role-specific compliance before placement.,Adult services,hospital discharge,assessment or community social care experience where relevant.
- Right to work check,Professional references,DBS and barred-list checks where required,Social work registration with the relevant UK regulator where required
Pay, rota and consent
Published pay/rate: GBP 13.26/hr PAYE. Working pattern: 2026-06-29 to 2026-09-29; 09:00-17:00. Setting: Local authority, community social care or provider service. Before representation, Verovian will confirm pay or rate, working pattern, location expectations, client context and what information you consent to share.
Before work-finding proceeds, Verovian will provide the required Key Information Document and confirm the assignment, pay route, deductions, holiday position, location, hours and cancellation terms. Applying does not reserve the shift or require you to accept it.